Banking Metamorphosis

Organisational Culture in Defiance of authentic Customer-centric...

Strategy and culture are among the primary levers that top leaders in any organisation have at their disposal to propel their organisations...

Pursuing customer centricity as a business strategy

In an article titled “Go-to-market Strategy,” Andy Hasselwander defines customer-centricity as thinking like a customer, paying attention...

Best of the Best in Private Banking - The JP Morgan Private...

It is a given that in our quest to become the best private banks in the business and Africa’s leading private banking hubs, local...

The Customer Experience: Some lessons from COVID-19 (Part...

Taking the customer on board as the banking experience goes digital is of the essence

A Banker for all Seasons: Some lessons from Covid (Part...

Depending on their degree of flexibility and accommodation in these difficult times, some banks will emerge as more customer-friendly...

Some lessons from COVID (Part 1)

Digitalisation is largely a good omen and it will be foolhardy to ignore its relevance to modern-day banking, be it back-office operations...

The curious case of Robo-Advisory in wealth management

At any rate, the financial industry is continuously adopting new technologies to deliver financial services in cheaper and more efficient...

The Juxtaposition: Relationship Management vs Wealth Management

The terms Relationship Management and Wealth Management are often used interchangeably because most people assume they refer to one...

The Good Use of CRM in Private Banking

In the last instalment of the Banking Metamorphosis, the focus was on the concept of Relationship Management and the key factors in...

Relationship Management in Private Banking

In 2008, I had the opportunity to be part of the newly launched FNB Private Clients Division as a transactional banker. The on-boarding...

Private Banking: Our local Context

As a continuation from last week’s article in which I introduced the concept of Private Banking and the objectives of a private bank,...

Private Banking: The Origins

In my view, our local version of private banking is not there with the best as we still have some work to do. In today’s edition,...

Creating Age-Friendly Banking: What can banks to do help?

Remember this: Tomorrow it will be you on the other side of 65 and you want to find a good banking environment when you get there

Embracing the ESG factors for a better future in banking...

In my last two segments, I noted that banking is not what it used to be. We are faced with an avalanche of good changes and they will...