BE TECHNICALLY COMPETENT AS A LAUNDRY SERVICE PROVIDER TO CEMENT YOUR COMPETITIVE EDGE
We must admit that knowing and understanding what you do is critical for the sustainability as well as for the success of your business.
We must admit that knowing and understanding what you do is critical for the sustainability as well as for the success of your business. It helps you tackle challenges before they even occur. Once in a while, I get our laundry range product customers asking us how to accelerate their customers’ satisfaction in this ever-changing laundry business.
In my conversation with customers, I always make sure that I emphasise that laundry is no longer a simple matter of loading linen into a washer, adding a scoop or two of soap, washing, then drying and ironing before packaging to deliver processed items to customers. It goes beyond these aspects because to surpass customer expectations, you must always keep up with laundry technology that will give you the best results on your washing.
The traditional rotary washers have effectively been replaced with controlled washer extractors or computer controlled continuous batch tunnel washers (depending on the workload). Traditional powdered soap has been replaced with much more improved quality detergent and alkali blends with a whole array of specialised additives. In our case we have a range of liquid laundry detergents and alkali blends that give you the best result no matter how soiled the linen is.
Launderers must invest in modern ironers that are able to feed, iron and fold more than 1,000 sheets per hour and move away from old iron ironers that iron an average of 150 sheets per hour, hand-fed and folded. These less productive irons already stretch delivery lead time and lessen the chances of having an impressed customer.
Customers are constantly demanding low prices and adopting use of the latest technology will save you costs. A case in point is that improved detergents mean less dosage resulting in reduced costs. Computer-controlled washers mean you need less people to operate the washers. By their design, the machines use less water and less electricity while the folding ironers simultaneously fold, which means less human resources.
All in all, my advice is to be technically competent in your laundry. Always keep up with technical issues of running a laundry, adopting new technologies for less cost of linen processing and shorter processing times, using improved liquid laundry detergents and alkali for improved results. A combination of these factors will surely accelerate your laundry business and improve customer satisfaction significantly. (BRIAN KETSHABILE, Managing Director, Braintec Cleaning Services)
Should you need further information, please contact:
Braintec Cleaning Services